“Quality System” to Handle Complaint and Recall in Pharmaceuticals: A Review

Abstract

‘Quality' means compliance with statutory or agreed standards rather than grade of materials and workmanship. Manufacturers use many controls to make sure that the products they produce are safe. Sometimes, for many different reasons, a product may be manufactured and sold which may make some people ill or injure them, or is in violation of the legislation. When an unsafe product has left the control of the manufacturer, after complaint products must be recall from the market. Good manufacturing practice ensures that products released for distribution are of the appropriate quality. Medicinal products are distributed to the general public without any alteration of their properties. "For those drugs for which environmental assessments have been required, there has been no indication of environmental effects due to flushing," says Bloom. Despite the safety reasons for flushing drugs, some people are questioning the practice because of concerns about trace levels of drug residues found in surface water, such as rivers and lakes, and in some community drinking water supplies. So allow the public to bring unused drugs to a central location for proper disposal.

KEYWORDS: Quality, Legislation, Good Manufacturing Practice, Complaint, Recall